CloudCard Inc. has an opening for a VP of Payments and Customer Success. The role will provide leadership, strategic direction, and management for a team of business leaders, managers, and individual contributors, establishing a customer focused, performance-based culture. The role will liaise with the product development and technology teams to finalize business requirement documents, define product functionalities, and provide executive sponsorship in all customer communications from implementation till the UAT (User Acceptance Testing) phases of the delivery. The role will have direct responsibility for revenue growth and successful operational execution of the CloudCard business. The role will work cross-functionally within the organization, particularly with the product, operations, and project management departments to grow revenue and ensure a streamlined onboarding process for clients to our payments platform. The role will direct client support and project management to assure that all products, sales, and client projects are successfully executed and that business goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction. As a member of the client services leadership team, the role will ensure that the client services implementations management team provides leadership and consulting related to support clients/markets to internal stakeholder organizations including customer service, sales, product, systems, risk, and legal. The role will support client sales in sales efforts, providing service standards as required for the implementation and support of market specific products and services. The role will provide cross functional management and oversight for the regional client services implementation staff. The role will drive problem and communication management for any critical issue affecting clients. The role will require significant interaction and subject matter expertise in a number of broad areas with unique requirements across the globe (e.g. market and client business drivers, product variations, customer support practices, tools, training etc.). The role will require interaction with resources at all levels of the organization, both internally and externally with the client, ranging from individual contributor project resources to senior executives. The role will also function as the primary interaction at the business leader level and above in global product, global systems, and within global customer service organization. In addition, the role will function as the customer service liaison and go-to resource for the region with key business unit leaders within CloudCard’s product, technology, operations, and geographies for supported clients, products, and specialties.
Bachelor’s Degree in Computer Science, Software Engineering, or a closely related field of concentration.
5 years in job offered or related occupation.
Education or Experience must include
- Functional experience in bankcard operations supporting highly complex clients and/or services
- Experience managing a team of technical and/or professional services professionals
- Product management experience in the cards and payment industry
- Experience leading large scale platform integrations
- Experience leading off-shore teams
Employer will accept any suitable combination of education, training and experience.