Technical Product Support Specialist

Job brief

At CloudCard, we’re hiring a highly talented Technical Product Support Engineer to help accelerate our growing Professional Services business.

Job Description

  • Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products.
  • Correspondence with clients & inter-departmental communication.
  • Log, identify, analyze, and resolve issues related to software products.
  • Use the ticketing system and other software to maintain data-related issues and respective resolutions.
  • Providing quality Customer Services to clients via different communication channels like IM, Phone, and ticketing system.
  • Frequent coordination and follow-up with clients / other stakeholders to ensure that tickets are timely closed.
  • Identify common issues and provide feedback for improvement to relevant stakeholders.
  • Generate and provide application data or reports to customers and other stakeholders.
  • Handling Client calls for Technical support.
  • May be assigned to work on day or night shift to ensure 24/7 operations.
  • Continuously learn and update product knowledge.

Qualification and Experience

  • Education: BCS/BS IT/MCS/MIT/MBIT
  • Experience: 2 to 5 years

Requirements

  • Good written and oral communication skills
  • Ability to analyze, troubleshoot and solve problems
  • Good Database concepts and SQL skills
  • Strong customer focus with attention to details
  • Excellent interpersonal and team skills
  • Motivation and ambition to excel Self-driven, time conscious, quick learner, and fast executor Flexible with timings (should be able to work night or rotating shifts)
Job Category: Technical Support
Job Type: Full Time
Job Location: Lahore

Apply for this position

Allowed Type(s): .pdf, .doc, .docx