Customer Service Representative

Job brief

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about products and services Rely on instructions and pre-established guidelines to perform the job functions. Works under immediate supervision. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction


  • Maintain customer service quality by providing exceptional interaction and problem-solving skills.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage high call volume, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.


  • Excellent communicational/written & active listening skills in ENGLISH is a must along with customer support experience
  • Bachelor’s degree preferred
  • US-based customer services experience
  • Flexibility in assigned scheduled shift hours

Skills & proficiencies

  • Call Handling
  • Multitasking
  • Patience
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Problem-Solving
  • Ability to Work Under Pressure
  • Computer Skills
Job Category: Customer Success
Job Type: Full Time
Job Location: Lahore

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