Contact Center Agent

Job Brief

The Contact Center Agent attracts potential customers by answering product and service questions; suggesting information about products and services Rely on instructions and pre-established guidelines to perform the job functions. Works under immediate supervision. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.


  • Maintain customer service quality by providing exceptional interaction and problem-solving skills.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Manage high call volume, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.


  • Excellent communicational/written and active listening skills in ENGLISH are a must along with customer support experience
  • Bachelor’s degree preferred
  • 1-2 years of experience preferred
  • US-based customer service experience
  • Flexibility in assigned scheduled shift hours
Job Category: Customer Success
Job Type: Full Time
Job Location: Lahore

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