Job Description

• Primarily responsible for efficient and effective analysis and resolution of customer
  issues related to software products.
• Log, identify, analyze, and resolve issues related to software products.
• Use the ticketing system and other software to maintain data-related issues and
  respective resolutions.
• Providing quality Customer Services to clients via different communication
  channels like IM, Phone, and ticketing system.
• Correspondence with clients & inter-departmental communication.
• Frequent coordination and follow-up with clients / other stakeholders to ensure
  that tickets are timely closed.
• Handling client calls as technical lead for support items.
• Generate and provide application data or reports to customers and other
  stakeholders.
• Identify common issues and provide feedback for improvement to relevant
  stakeholders.
• May be assigned to work on day or night shift to ensure 24/7 operations.
• Continuously learn and update product knowledge.

Requirements

• Bachelor’s or Master’s degree in Computer Science, IT or any related field from a recognised university
• Good written and oral communication skills
• Ability to analyze, troubleshoot and solve problems
• Good Database concepts and SQL skills
• Strong customer focus with attention to details
• Excellent interpersonal and team skills
• Motivation and ambition to excel Self-driven, time conscious, quick learner, and
  fast executor
• Flexible with timings (should be able to work night or rotating shifts)